Privacy Policy
event_noteLast Updated: November 15, 2024
languageVersion 2.5.0 (Global)
1. Your personal data is important to Serpq
Search Engine Result Page Query (hereinafter "Serpq") is committed to respecting the privacy of the individuals with whom we interact. In that respect, we have developed this Privacy Policy to describe how we collect, use and disclose the personal data of those individuals who visit our website at serpq.com, our (prospective) clients and our (prospective) suppliers.
For any question regarding the collection or processing of your personal data, or for any request to exercise your rights in relation to your personal data, you can contact us in writing at any time on the address mentioned below, via e-mail ([email protected]).
ENCRYPT_PRV_CHANNEL: [email protected] // ALL COMMUNICATIONS ARE LOGGED FOR COMPLIANCE PURPOSES.2. Who is responsible for the data processing?
Serpq (legal name: Search Engine Result Page Query, hereinafter: 'Serpq', 'we', 'our', 'us'), is the data controller for the processing of the personal data of visitors of the Serpq website (serpq.com) and for the processing of personal data of its (potential) customers for its own purposes, namely the processing in relation to customer relationship management and invoicing.
3. What is personal data?
Personal data is any information relating to an identified or identifiable natural person. It is sufficient that the data allow us to establish a (direct or indirect) link between one or more data-pieces and a natural person.
4. What categories of personal data do we process?
Serpq collects personal data of website users and (prospective) clients and their employees/directors and (prospective) suppliers and their employees/directors. Below is a list describing the categories of personal data we collect:
| Category of personal information | Types of personal information captured by category |
|---|---|
| Website use information | IP number, web pages visited, language preference, geographical location, IP address, operating system, browser type and any other contact or other information or content that you choose to provide to us via the chat room, email or other contact functionalities at serpq.com. |
| Contact information and identifiers | Names, all types of identifiers and contact details of you and/or your employees. |
| Commercial information | History and records of the products and services you have obtained from or provided to Serpq. Correspondence between you and us when it is sent to a dedicated mailbox or via other electronic communication means, for the purpose of processing account receivable payments and commercial follow-up. |
5. Why do we process personal data and on which legal basis?
We are only processing your personal data to the extent necessary for the intended purposes. In essence, Serpq processes your personal data for one overarching goal: we want to offer you the best personalized experience when visiting our website and using our services.
| Purpose | Legal basis |
|---|---|
| Managing our contractual relationship with you | Necessary for the performance of a contract to which you are a party. |
| Providing you access to the service in a secure, effective and user-related manner | Necessary for the performance of a contract to which you are a party. |
| Complying with legal requirements | Necessary for the compliance with a legal obligation to which we are subject. |
6. Who has access to your personal data and where is it accessible?
We may transfer personal data to our service providers and professional advisors, public and governmental authorities, affiliates in connection with the operation of its business, including any (potential) corporate or commercial transaction. Such third parties may be located in other countries.
Data Processors
- Cloud hosting providers (AWS/GCP) for secure infrastructure.
- Payment gateways for processing subscription fees for Serpq services.
- Customer support tools for managing tickets and inquiries.
- Analytics platforms for service improvement and bug tracking.
7. How long do we retain your personal data?
Except as otherwise required by applicable law or regulatory requirements, Serpq will retain personal data only for as long as it believes is necessary to fulfill the purposes for which the personal data was collected.
RETENTION_POLICY_STRICT: DEFAULT=ACCNT_LIFE + 2Y // LEGAL_HOLD=INDEFINITE // DOMAIN=SERPQ.COM8. Do we use automated decision-making?
Article 22 of the GDPR provides that individuals have the right not to be subject to a decision based exclusively on automated processing which produces legal effects concerning them or otherwise significantly affects them. Serpq does not use such automated decision-making.
9. What are your rights in relation to your personal data?
Pursuant to the GDPR, each individual, in your capacity of data subject, shall have the following rights:
- Request access to the personal data Serpq processes about you.
- Request a rectification of your personal data.
- Object to the processing of your personal data.
- Request the erasure of your personal data.
- Request the restriction of the processing of your personal data.
- Request portability of your personal data.
10. How do we use cookies?
Serpq, like many other websites, uses cookies on serpq.com. For further clarification around our use of cookies, we kindly refer you to our Cookie Policy.
11. How is your personal data secured?
Search Engine Result Page Query endeavors to maintain physical, technical and procedural safeguards that are necessary to protect the personal data in question. These safeguards are designed to protect personal data from loss and unauthorized access, copying, use, modification or disclosure.
SECURITY_PROTOCOL: TLS_1.3 // AES_256_ENCRYPTION // STRICT_ACCESS_LOGS_ENABLED // TARGET=SERPQ_INFRA12. Updates
By using our website at serpq.com, we assume that you have read and understood the information about the collection, use and disclosure of your personal data as explained in this Privacy Policy.
We may modify this Privacy Policy at any time. To see when this Privacy Policy was last updated, please refer to the "Last Updated" date indicated at the top of this page.
Search Engine Result Page Query Legal Compliance
Our team typically responds to privacy requests within 2 business days.